FAQ

Our standard shipping usually takes 7–14 days depending on your location.

We offer free shipping to most countries. For the full list of eligible countries, please refer to our Shipping Policy page on our website. If your country is not listed, a shipping fee will apply.

We accept PayPal, credit cards, and ACH transfers for your convenience.

Your satisfaction is our top priority. We offer a 14-day, 100% money-back guarantee if you’re not completely happy with your product.

Yes, all ReadyWild products are built to last. We offer a 1-year free warranty covering manufacturing defects. Any damage outside the warranty period or caused by misuse is the customer’s responsibility. Please contact us if you experience any issues.

Once your order is shipped, you’ll receive a tracking number via email so you can follow your package.

Customs fees may apply depending on your country, and any applicable duties must be paid by the customer. If you need any documents to complete customs clearance, please contact us, and we will provide the necessary paperwork and assist you in completing the process.

We can help update the shipping address as long as your order has not been shipped yet. Please contact us as soon as possible with your order number and the correct address. If the order has already been shipped, the address can no longer be changed.

Once we receive the returned product and verify that it is undamaged, we will process your refund within 1–7 business days.

Yes, we offer discounts for bulk purchases. Please contact us with the products, quantities, and your country so we can calculate the cost and provide you with the best possible discount.

We provide care instructions with each product to help you get the most out of your gear.

Yes! Some products have replacement parts and accessories. Contact us to find out what’s available for your gear.

Absolutely. All our products are designed for outdoor use and have been tested for durability and safety.

Most of our tents are made with water-resistant or waterproof materials. Since features vary by model, please let us know the specific tent you are interested in, and we can confirm the exact waterproof rating for you.

Each product comes with a detailed instruction manual. You can follow the steps in the manual to easily complete the installation. If you have any questions, feel free to contact us for assistance.

We have warehouses in Hong Kong and New Jersey. Depending on stock availability and your location, we will choose the warehouse that can get your order to you fastest.

We will provide the address of the warehouse closest to you, depending on your location, to make the return as convenient as possible.

1) Personal reasons (e.g., don’t like it / not suitable): Yes, you are responsible for all return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost return packages. 2) Quality issues (e.g., wrong item / damaged product): No, you do not need to pay for return shipping. Please email us with your order number and photos of the issue. Once we receive your email, we will review the situation and provide a solution promptly.